FAQ

Frequently Asked Questions

Don’t see your question answered here?

Contact us at info@thecollectorscase.com


Product Questions


Where are your t-shirt sizes and measurements?

tshirts

Guys/Girls (Unisex)

SizesWidth”Height”
Unisex S1828
Unisex M2029
Unisex L2230
Unisex XL2431
Unisex 2XL2632
Unisex 3XL2833
tshirts

Youth

SizesWidth”Height”
Youth XS1620.5
Youth S1722
Youth M1823.5
Youth L1925
Youth XL2026.5
I didn't get an autographed item in my case. Where is my autograph?

Not every single case contains an autograph (except The Sure Thing Case). If you didn’t get an autograph this month, there’s a possibility that you’ll get one next month! If you’re really seeking out autographs, make sure to order the Sure Thing Case (limited quantities).


How can I guarantee getting an autograph in my case?

Every month, The Collectors Case will release The Sure Thing Case in limited quantities. The Sure Thing Case guarantees an autograph in your case. If you miss out, you can always try next month.


Can I purchase the Collectors Case and the Sure Thing at the same time?

Yes you can! Just add each to your order before checking out.


Shipping Questions


Which countries do you ship to?

We currently ship to:

  • Canada
  • USA
  • UK
  • Austria
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Portugal
  • Spain
  • Sweden

If you want The Collectors Case to be available in your country, please let us know! Send us a request to info@thecollectorscase.com.


Do you ship to P.O. Boxes?

We currently DO NOT ship to P.O. BOXES! Please provide us a physical address when entering your shipping details.


How much is shipping?


We charge a flat rate of $8 US for shipping to Canada and the USA.
We charge a flat rate of $18 US to Alaska and Hawaii.
We charge a flat rate of $18 US to the UK and Europe.


What shipping carriers do you use?


We use UPS for all our orders.


When are cases shipped out?


The cases ship out on the 25th of every month. It will typically take anywhere from 2-10 business days to be delivered. We do not ship on weekends or holidays. We will be sending you the tracking information so you can follow your case as it travels to you.


When are items in the store shipped out?


We ship out past items from the Store every Friday.


When do I need to worry about not getting them?

If you have not received your order in 2-3 weeks after receiving a shipment email confirmation, please contact us at info@thecollectorscase.com


What if something is damaged?


The Collectors Case does not accept returns or exchanges. Unless the item received in the case is proven to be defective, a claim will need to be submitted to info@thecollectorscase.com. If there is enough evidence of damage or that the item is defective we will take the proper course of action of dealing with the matter in a timely manner. Upon receiving the product in question, we will fully examine it and notify you via e-mail if you are entitled to a refund or a replacement as a result of the defect.


Payment Questions


What currency are you charging me in?

You will be charged in US dollars.


What types of payment do you accept?

For customers in USA, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club and Paypal.
For customers in Canada, we accept Visa, MasterCard, American Express and Paypal.


When am I billed?

Your first Collectors Case will be charged immediately upon sign up. Recurring payments will be made on the same day of the month you signed up on. For example, if you signed up for the Collectors Case 1 month plan on the 20th, your next charge will be next month on the 20th. If you signed up for the 3 month plan on the 20th, you will be charged on the 3rd month on the 20th. If you signed up on the 31st, the next payments will be made on the last day of the month, regardless if the month has 28, 29, 30 or 31 days.


What if my payment fails?

If your payment fails for any reason, your account will automatically be put on-hold. You will receive an email asking to login to your account and update your payment information to re-activate your account. You will have 7 days to update your payment information before your subscription is cancelled.


Subscription Questions


Are The Collectors Case subscriptions recurring?

If you purchased a recurring 1, 3, 6 or 12 month plan, your subscriptions are auto renewed.


Is The Sure Thing Case a recurring plan?

No it is not. It is a one time buy for those looking for that guaranteed autograph! It’ll cost you a few dollars more, but it takes your mind off of worrying about not getting that autograph.


Does a Gift Case automatically renew?

Just like The Sure Thing, gift subscriptions are a one-time buy and do not automatically renew at the end of the plan period.


Account Questions


I forgot my password. How can I recover it?

Go to the My Account page and click on the link that says “Forgot Password?” and fill in the details. A new link will be sent to the email address you registered with. You can then re-set your password once you are logged in.


How can I change my shipping or billing address?

Just login to My Account and you will be able to modify your address info. Make sure you do so before the 15th of the month or else your Case will be shipped to the current address.


How can I change my T-shirt size?

Please send us an email at shop@thecollectorscase.com with your request. You have unti the 14th at 11:59pm to change your t-shirt size. Note: T-shirts sizes of 2XL have an additional cost of $1.50 USD. T-shirts sizes of 3XL have an additional charge of $2.50 USD.


How can I cancel my Subscription Plan?

Login to My Account and you will be able to cancel your subscription plan. Make sure you do so before the 15th or else the change will take effect on the next renewal date.


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